Instruction of Lute Telehealth - TimelyCare

Hey all - it's Rei! It is finally almost the end of this semester, and I would like to congratulate everyone on a well-done semester. School work can be excessively hard and you all know how stressful these moments are. I am sure that all of you have looked for a therapist or doctor who can see you immediately due to mental instability or other sudden physical abnormalities or anxiety during such school life. Contacting and making appointments with health care providers other than the PLU Health Center can be challenging and tough, especially for international students. So today, I would like to share the information about PLU's online health care services to everyone who is looking for medical and mental support without stressing out about making those challenging steps. 

Lute Telehealth / TimelyCare

"When it's not an emergency but you need medical or mental health support, just visit anytime, from anywhere."

Lute Telehealth is a resource for PLU students that expands access to mental health and medical care by providing HIPAA compliant access to online or phone-based services 24/7/365. 

Key Features: 

- It provides free, on-demand access to licensed mental health providers, nurse practitioners, and related services from your cell phone or computer at a location of your choice. 

- You may meet with the same counselor up to 12 times per year (counseling appointments).

- Unlimited 24/7 on-demand access to medical care and mental health support (via TalkNow).

- Fees may be incurred if a prescription is needed or if you are referred to another medical provider from outside the campus. 

- Psychiatric (by referral only) and health coaching visits are also available with no charge.

It is important to make an account for this service as soon as possible because you never when the things will happen! Please follow these steps that I will mention below to successfully make an appointment with this service anytime when you need medical/mental help. 

Step 1: Go to this link to get started! 

Once you click the link above, you should be seeing the TimelyCare's website like this, when set up your account and get it started, make sure you put your PLU email address that ends with plu.edu. 

Step 2: Input your General Information

The information you will be putting should be the general information of yourself such as your name, date of birth, graduation year, etc. 

*As for the Physical Address section, if you are living on-campus, your address would be 12180 Park Ave S. Tacoma, WA 98447, which is the general physical address of PLU. You could also put 1010 122nd St S, Tacoma, WA 98447, as the address if that's easier for you!

Step 3: Add your Medical Information

After putting all of your general information, your next step will be inputting your medical information. You could also skip this part if you want to complete this at a later time. 

Step 4: Make an appointment! 

All done with setting up your account! Your home page should look like this. In order to make an appointment with your choice of provider, Click "Get Care," and select each section that is applicable to you to find the best provider to meet with virtually. 

After you click the provider, you can see the person's open date/time and check their availability, you can finally make an appointment with them! 

And that is all you have to do in order to use this service! I hope this information helps and please let us know at iss@plu.edu if you have any questions or concerns regarding this Lute Telehealth. I wish you the best luck on your finals if you have and have a wonderful summer! 

-Rei